Customer Care At Cuppy’s Coffee-Franchise System Managers

Customer service and care is a cornerstone value that everyone at Cuppy’s incorporates into their daily work habits. Our customer service, whether in person or on the phone starts and ends with the customer feeling “Great”. Our goal is that each person should feel special, that they feel we are working for them personally and that we value what they have to say. Giving them our full attention and coming through with their needs will help build a more personal relationship that will lead to a long business partnership. The following is an excerpt from “The Bean Street Journal“, a monthly franchisee newsletter, delving deeper into one segment of our company’s commitment to great customer care.

“Calling into a company to get answers can sometimes be a daunting task itself, from being put on hold or being shuffled around the office to get the correct answer. Maybe you reach a person only to find out the information given you is not the right answer you were seeking. Medina’s Franchise Systems Managers (FSM) are here to make sure that doesn’t happen to you.”

Read more about how your FSM works for you.